Note about cookies

We use cookies (proprietary and third-party) to help you use our websites and to display advertisements in accordance with your browser settings. By continuing to use our web pages, you agree with the use of cookies. You can find more information about the use of cookies in our Cookie Policy.

Frequently Asked Questions (FAQ) about We Park.

About the Park app

We Park is a Volkswagen app that you can use to buy and pay for a parking ticket without cash. The start-stop or prepaidfunction calculates your parking time. It then charges the preferred method of payment on file for you once a month.

ith the start-stop function, you can time the start and end of your parking session to the minute.

With the prepaid function, you pay for your parking ticket in advance for a certain period of time (similarly to buying a parking ticket at the machine). The advantage of this is that you can extend the parking period at any time with just a single click. This saves you having to return to the parking machine, and enables you to control your parking period with a few clicks in the We Park app.

We Park provides cashless calculation and payment of your parking session in public parking areas (no parking garages and private parking spaces) plus transaction fees. In addition, We Park has a reminder function that reminds you at the end of your parking session.

We Park is currently available in public parking areas (not multi-storey car parks, or private parking spaces) in many cities in Germany. Other cities and countries will be joining soon. The cities in which you can currently We Park are listed at https://www.volkswagen-we.com/en/Park.html#/Cities.

To use We Park, all you have to do is download the app and register. During the registration process you will also need to log in to the Volkswagen ID. We will then automatically send you two free stickers. The sticker shows the parking authorities that you have purchased an electronic parking ticket. As the sticker is mandatory in many cities, please attach it visibly to the right-hand side of your vehicle’s passenger windscreen.

The We Park sticker on your vehicle’s windscreen shows the parking authorities that you have purchased an electronic parking ticket. The parking authorities can verify if there is currently an active parking session under your vehicle’s license plate.

There is no binding contract or contractual term. You are free to end the use of the service at any time and to delete your account or to remove it from the Volkswagen ID.

You can view the Terms of Use and the Privacy Policy for the We Park app. Open the app and go to the Imprint and Legal menu item. In addition, these will be sent to you as a PDF attachment in the confirmation email when registering.

If you have further questions on We Park, please feel free to contact us at any time by phone or email at the We Park Customer Interaction Center 

You can contact the Customer Interaction Center directly using the We Park app, via the Support menu item, or send an email to wepark-support@volkswagen.de. If you prefer to contact the Customer Interaction Center by phone, you can do so on the number 0800 - 40 888 00. If your provider does not support this number, or if you are located outside Germany, you can use the following number: + 49 5363 - 9 22 33 00. Calling this number may incur costs, which are dependent on your telephone provider.

We Park Sticker.

The We Park sticker on your vehicle’s windscreen shows the parking authorities that you have purchased an electronic parking ticket. The parking authorities can verify if there is currently an active parking session under your vehicle’s license plate. 

The obligation to affix a sticker is regulated differently in German cities. In most cities that are supported by We Park, there is such an obligation. For easy use, two stickers are sent to you automatically when registering.

After successful registration with We Park we will automatically send you two free stickers by mail. If you need more stickers, you can contact the Customer Interaction Center directly using the We Park app, via the Support menu item, or send an email to wepark-support@volkswagen.de. If you prefer to contact the Customer Interaction Center by phone, you can do so on the number 0800 - 40 888 00. If your provider does not support this number, or if you are located outside Germany, you can use the following number: + 49 5363 - 9 22 33 00. Calling this number may incur costs, which are dependent on your telephone provider.

In most cities, the sticker must be placed so that it is clearly visible on the passenger side on the right-hand side of the windscreen. This obligation does not exist in Wolfsburg and Paderborn.

Parking.

You need to use your We Park app to buy a parking ticket and start the parking session. Just double-click a parking zone to select it, and start the parking session using the parking clock. 

• Start-stop function: start the parking session using “Start” and confirm using “Yes”.
• Prepaid function: buy the parking ticket by selecting your preferred parking duration and confirm by pressing “Pay now”.

Please ensure that your parking sticker is attached to the windscreen on the right-hand passenger side of your vehicle in such a way that it is clearly visible to the parking attendant.

Whether or not you’re able to trigger a parking session using the start-stop or prepaid function depends on what is supported by the city or municipal authority you are parking in. In some cities, you can choose between start-stop and prepaid. This will be indicated under the parking clock when you start a parking procedure, as “Switch to preselection” or “Switch to Start-stop”, meaning that you can switch to the respective other parking function. In cities that do not offer both parking functions, the available solution is preset with no option to change it.

Once your GPS reception is enabled, We Park will automatically detect if you are in a paid parking zone in one of the cities available in We Park. The parking zone is displayed in the app as a blue area on the map. If GPS reception is disabled, you will need to manually select your location.

As soon as the parking zone icon for your parking zone is coloured in red, your parking session is valid. The most recent valid parking procedure will also be displayed at the bottom of the map screen for information.

When you buy a parking ticket, you must observe the traffic regulations and special regulations applicable to your parking space. These include, for example, parking restrictions, parking bans and residents' parking zones. These are not displayed in the app, so you have to pay attention to them. If you have forgotten to take your smartphone or if the app is not available, you are obliged to buy a parking ticket in another way.

You can view your parking sessions at any time under the Transactions menu option.

The PIN (Parking-transaction Identification Number) is a transaction ID that helps to identify your specific parking process. You can use it when you have to contact the responsible municipal traffic authorities because you got fined although you had a valid parking ticket.

We Park can remind you about your current parking session. You can use the reminder function to specify the period of time after which you want to be automatically informed about a current parking session. We Park will also inform you when your parking session has automatically ended. This happens when the maximum parking time for the respective parking zone has expired or the end of the paid period has been reached.

“Reminder at end of parking period” is the reminder function for prepaid parking. Here you can adjust when you want to be notified of the imminent expiry of your parking ticket.

“Start-stop reminder” is the reminder function for start-stop parking. Here you can select when you will be reminded of your current parking session.

To make it easier for you to find your vehicle, We Park saves your most recent parking location and shows it to you using a red vehicle marking in the map view. If you would prefer We Park not to show your most recent vehicle location, you can change this in the settings under “Save vehicle location”. You can store your parking zone, your current location, or no location.

No, the parking spaces do not belong to We Park. If you have any questions about parking spaces, such as the parking costs shown there, please contact the local authorities.

The prepaid function enables you to start parking sessions outside the hours that fees apply. Select your preferred parking duration in the usual way. We Park recognises that you are outside the chargeable hours, and automatically adapts the validity of your parking ticket to the time when fees apply again in the parking zone.

With the start-stop function, you cannot start a parking session outside the hours that fees apply.

If you cannot start a parking session, it could be that you are not in a paid parking zone or that paid parking hours are currently not in effect at your location. If this is not the case, you can contact the We Park Customer Interaction Center by phone or email at any time. 

You can contact the Customer Interaction Center directly via the We Park app using the Support menu item, or send an email to wepark-support@volkswagen.de. If you prefer to contact the Customer Interaction Center by phone, you can do so on the number 0800 - 40 888 00. If your provider does not support this number, or if you are located outside Germany, you can use the following number: +49 5363 - 9 22 33 00. Calling this number may incur costs, which are dependent on your telephone provider.

You can login to the app from a different smartphone to end the session, or you can contact the We Park Customer Interaction Center on 0800 - 40 888 00, and an operator can end your parking session manually. If your provider does not support this number, or if you are located outside Germany, you can use the following number: +49 5363 - 9 22 33 00. Calling this number may incur costs, which are dependent on your telephone provider.

You can login to the app from a different smartphone to end the session, or you can contact the We Park Customer Interaction Center on 0800 - 40 888 00, and an operator can end your parking session manually. If your provider does not support this number, or if you are located outside Germany, you can use the following number: +49 5363 - 9 22 33 00. Calling this number may incur costs, which are dependent on your telephone provider.

If you’re parking session does not start at the current time, please check the time zone settings in your smartphone. If this is not the cause of the problem, you can contact the We Park Customer Interaction Center by phone or email at any time.

You can contact the Customer Interaction Center directly via the We Park app using the Support menu item, or send an email to wepark-support@volkswagen.de. If you prefer to contact the Customer Interaction Center by phone, you can do so on the number 0800 - 40 888 00. If your provider does not support this number, or if you are located outside Germany,  you can use the following number: +49 5363 - 9 22 33 00. Calling this number may incur costs, which are dependent on your telephone provider.

The parking tickets starts as soon as you confirm “Start Parking”. In some cases, there is a data transfer delay and the time ticker is displayed with the delay. The time ticker then shows the time already passed.

The prepaid function enables you to start parking sessions outside the hours that fees apply. Select your preferred parking duration in the usual way. We Park recognises that you are outside the chargeable hours, and automatically adapts the validity of your parking ticket to the time when fees apply again in the parking zone. If you start a parking session at a time when fees apply, you must increase the parking duration accordingly so that your parking ticket is still valid the next morning.

If you receive a reminder of your parking session even though you have not set a reminder, this may have something to do with your smartphone setting. If We Park's notification reminders are enabled in your smartphone settings, you will be reminded that your parking session is in progress. You can change We Park's notification settings in your smartphone settings to avoid receiving reminders. You will still receive any active parking session reminders even if you have changed the We Park notification settings in your smartphone. The same applies to automatic reminders from We Park, such as those about the end of the period in which fees apply.

Prices and payment.

Use of the We Park app is free of charge. The app can be downloaded free of charge from your smartphone’s app store.

The costs for a parking session correspond to the fees shown in the respective parking zone plus a flat transaction fee of up to 19.9% of the parking fee (minimum 0.15 euros incl. VAT). This will be charged together with the parking fees and billed to you once a month.

In some cities the transaction fees are set by the municipalities. The transaction fees in these cities amount to between 0-19.9% of the parking fee plus between 0-0.25 euros incl. the VAT surcharge.

The reminder function and the sticker dispatch are free of charge.

We Park calculates the cost of your parking sessions and charges you once a month for them using the payment method you have specified.

You can currently pay using credit card (Visa or Mastercard) or with PayPal. More payment methods will be offered in the future.

We need your credit card data or a linked PayPal account in order to bill for the parking tickets you have bought.

We Park will email you an invoice every month. The email will contain a summary of your transactions (parking fees) as well as your invoice (transaction fees incl. VAT) of all your previous month’s parking sessions. The parking fees are paid to the municipalities and the transaction fee is retained by We Park. The invoice will always be sent at the same time as your stored payment method is charged.

You will find your payment transactions in the app under “Parking History”.

You can change your billing address under “Addresses” in the “Profile” menu item. Further information on changes to your profile data can be found under Registration / My Account.

Have you received a fine despite having a valid parking ticket? We are sorry to hear that! In order for the parking authorities to check your vehicle for an electronic parking ticket, it is important that you attach the We Park sticker visibly to the right-hand side of the passenger's windscreen in your vehicle. If you have several vehicles assigned to your account, it is also important that you always buy the parking session for the correct license plate. If you have complied with both and have received a fine despite it having a valid parking ticket, please take a screenshot of your parking history and send it by email, together with the traffic violation citation number, to the responsible municipal traffic authorities and request to have the fine dismissed. In this context, please note that by making payment, you accept the parking violation ticket. 

As the parking fees are not charged by us, we unfortunately have no control over refunds. If you were unable to finish your parking session because of a technical error, please contact We Park’s helpline.

You can contact the Customer Interaction Center directly via the We Park app using the Support menu item, or send an email to wepark-support@volkswagen.de. If you prefer to contact the Customer Interaction Center by phone, you can do so on the number 0800 - 40 888 00. If your provider does not support this number, or if you are located outside Germany, you can use the following number: +49 5363 - 9 22 33 00. Calling this number may incur costs, which are dependent on your telephone provider.

If your new payment method is not accepted, please check the data of your payment method again. If the data that you have entered is correct and if the payment method is still not accepted, please contact We Park’s Customer Interaction Center.

You can contact the Customer Interaction Center directly via the We Park app using the Support menu item, or send an email to wepark-support@volkswagen.de. If you prefer to contact the Customer Interaction Center by phone, you can do so on the number 0800 - 40 888 00. If your provider does not support this number, or if you are located outside Germany, you can use the following number: +49 5363 - 9 22 33 00. Calling this number may incur costs, which are dependent on your telephone provider.

We’re sorry that an incorrect amount has been deducted from your account. Please contact the We Park Customer Interaction Center and provide the location, time, and deducted amount of the relevant parking session. The Customer Interaction Center can review your session using this information.

You can contact the Customer Interaction Center directly via the We Park app using the Support menu item, or send an email to wepark-support@volkswagen.de. If you prefer to contact the Customer Interaction Center by phone, you can do so on the number 0800 - 40 888 00. If your provider does not support this number, or if you are located outside Germany, you can use the following number: +49 5363 - 9 22 33 00. Calling this number may incur costs, which are dependent on your telephone provider.

For each parking session you will be charged a transaction fee of up to 19.9% of the parking fee (at least 0.15 euros incl. VAT) by We Park in addition to the parking fees. This will be charged together with the parking fees and billed to you once a month.

In some cities the transaction fees are set by the municipalities. The transaction fees in these cities amount to between 0-19.9% of the parking fee plus between 0-0.25 euros incl. the VAT surcharge.

You can use the We Park invoice for your travel expenses report. Please make sure, however, to hand in the complete document, the fees overview as well as the actual invoice with the designated VAT.

Coupons / credit balances.

We Park offers coupons for new or existing customers during marketing campaigns at certain times. In order to get a voucher, you must keep your eye on the social media.

The coupon can be used to pay for parking tickets (for both the parking fee and the transaction fee plus taxes) when using the We Park app.

You can find all the information relating to coupons in the overview under the Coupons menu item. In order for the voucher to be displayed on the voucher overview, you must activate the voucher in the Vouchers menu item.

You can find all the information relating to coupons in the overview under the Coupons menu item. In order for the voucher to be displayed on the voucher overview, you must activate the voucher in Vouchers menu item.

You can find all the information relating to coupons in the overview under the Coupons menu item. In order for the voucher to be displayed on the voucher overview, you must activate the voucher in Vouchers menu item.

No, you cannot choose whether you want to use your coupon or not at this time. If you have activated a valid coupon in your app, the coupon will be deducted from your next parking session automatically.

If you cannot activate the voucher, you will receive an error message from We Park. The reasons for you being unable to activate the voucher code may be, for example, the terms of participation, validity, or an error when entering the voucher code. Please see the voucher terms of participation for details.

Registration / My Account.

The Volkswagen ID is your very own key to the digital world of Volkswagen. It enables you to log in easily to Volkswagen services such as VW Connect, We Park and many more. The Volkswagen ID contains your personal data (telephone numbers, addresses, etc.) and your account settings as well as, for example, apps linked to your Volkswagen ID.

You can manage your Volkswagen ID in the Privacy Portal at https://vwid.vwgroup.io/landing-page. Alternatively, you can also access the profile management page of the respective Volkswagen service. 

You can change your profile data in the Privacy Portal at https://vwid.vwgroup.io/landing-page. Alternatively, you can also access the profile management page of the respective Volkswagen service. 

You can change your access data (email address and password) in the Privacy Portal under https://vwid.vwgroup.io/landing-page or in the profile management area of the application. Please note, that in this case, the access data for all the applications linked to the Volkswagen ID will be changed.

You can amend your license plate in the Profile menu item, under License plate.

You can change your payment details in We Park’s profile management area under Payment Method.

If you have forgotten your password, you can click on “Forgotten password” either in the Privacy Portal under https://vwid.vwgroup.io/landing-page or on the login page of the application. Then, enter your email address. In the email you receive, click on the link it contains. You will be redirected to a page on which you can reset your password.

Don’t forget – your password is valid for all the services linked to your Volkswagen ID. That means that your password will change for all applications when you assign a new one.

If your access has not yet been activated, it might be you have not confirmed the activation link sent to you by email. If the link has already expired, your details will have been deleted for security reasons and we must ask you to register again. If you have not received the email, please check whether the email is in your junk mail folder. If you have not received an email, please register again.

If you enter your password incorrectly three times in a row, access to your user account will be automatically blocked for a short time for security reasons. The more frequently you type in the wrong password, the longer your user account is blocked. After the account is unblocked, you can log in again using your password.

You can delete your Volkswagen ID user account at any time. You will find the option to delete your data and your entire user account in the Privacy Portal under https://vwid.vwgroup.io/landing-page. Please note, however, that you will be deleted from all the services linked to your Volkswagen ID after deleting your account.

If you no longer wish to use a particular service linked with the Volkswagen ID and you want to unsubscribe, you can do so at any time via the Privacy Portal under https://vwid.vwgroup.io/landing-page.

We place great importance on protecting your private information when you use our website. That is why our Privacy Policy contains detailed information about the collection of anonymous and personal data. Until you give your approval, the personal data collected on Volkswagen AG’s websites will be used only to process contracts and your requests. Only once you have provided your consent will your data be used for any further purpose, such as for advertising or market research or in order to help tailor online services from Volkswagen AG more closely to your needs.

In the profile portal under https://vwid.vwgroup.io/landing-page you can see which data about you is stored for your services linked to the Volkswagen ID. You can find the option for creating an archive under the Privacy Settings menu item.

The following browsers are supported and should allow optimum display of the portals/applications: 

• Google Chrome 40+ for Windows or Mac
• Internet Explorer 9+ for Windows or Mac
• Firefox 35+ for Windows or Mac
• Safari 7+ for Windows or Mac

You can link as many vehicles as you like to your We Park account. However, you can only buy one parking session for one vehicle license plate. When buying your parking session, make sure that you have selected the correct license plate. You can add and manage the license plate under the License Plate menu item.

A license plate can be used in any number of accounts.

The representation at your credit card provider may appear misleading here. We Park does not debit the amount, but freezes it for a period of seven days to check your credit card.

Technical questions.

To get the most out of We Park, your smartphone's GPS should be activated. If GPS is not activated in your smartphone, you will need to select the parking zones yourself to buy a parking session.

You can download the We Park app in the download store of a smartphone.

Please make sure you have downloaded the latest update of the app first. Alternatively, delete the app and reinstall it in order to test the functionality of the app again. If the problem persists, please contact We Park’s Customer Interaction Center. You can contact the Customer Interaction Center directly via the We Park app using the Support menu item, or send an email to wepark-support@volkswagen.de. If you prefer to contact the Customer Interaction Center by phone, you can do so on the number 0800 - 40 888 00. If your provider does not support this number, or if you are located outside Germany, you can use the following number: +49 5363 - 9 22 33 00. Calling this number may incur costs, which are dependent on your telephone provider.

If your account has been blocked, it is either due to misuse or there is a problem with the payment of your outstanding invoices.

If there is a problem with the payment of your outstanding invoices, you will receive a detailed error message in the app. Please check your payment method here. You can update it in the menu in your profile under Payment Method. If your account continues to be blocked even after updating the payment data, please contact our Customer Interaction Center.

You can contact the Customer Interaction Center directly via the We Park app using the Support menu item, or send an email to wepark-support@volkswagen.de. If you prefer to contact the Customer Interaction Center by phone, you can do so on the number 0800 - 40 888 00. If your provider does not support this number, or if you are located outside Germany, you can use the following number: +49 5363 - 9 22 33 00. Calling this number may incur costs, which are dependent on your telephone provider.

If you are not receiving any push notifications from We Park, please turn on push notifications for the app in your smartphone settings.

If your smartphone has been stolen or lost, please contact the We Park Customer Interaction Center immediately, and an operator will immediately block your access. 

You can contact the Customer Interaction Center directly via the We Park app using the Support menu item, or send an email to wepark-support@volkswagen.de. If you prefer to contact the Customer Interaction Center by phone, you can do so on the number 0800 - 40 888 00. If your provider does not support this number, or if you are located outside Germany, you can use the following number: +49 5363 - 9 22 33 00. Calling this number may incur costs, which are dependent on your telephone provider.

It means that the app is having temporary difficulties connecting to the server. Please try to sign in again at a later time. Please remember to find another way to buy a parking ticket if the app is not available!

The app's Terms of Use and the Privacy Policy can be downloaded here as PDFs: 

Terms of Use | Privacy Policy | Conditions of Participation