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Frequently Asked Questions (FAQ) about We Park.

About the Park app

We Park is a Volkswagen app that you can use to buy and pay for a parking ticket without cash. The start/stop or prepaid function calculates your parking time and costs. The charges are then billed to you, together with the transaction fees, once a month.

We Park is available as an app for your smartphone as well as the infotainment system in your vehicle.

 You can find the technical requirements for using the app on your smartphone and in your vehicle in the technical questions.

You can use the start/stop function to start and end your parking session for the exact minute.

You can use the prepaid function to pay for a parking ticket in advance for a specific period (like buying a parking ticket at the machine). The benefit in the smartphone app: You can manually extend the parking time at the touch of a button. You don’t have to make your way back to the parking ticket machine and can control your parking time in just a few clicks in the We Park app.

We Park provides cashless calculation and payment of your parking session in public parking areas (no parking garages and private parking spaces) plus transaction fees. In addition, We Park has a reminder function that reminds you at the end of your parking session.

We Park is currently available in public parking areas (no parking garages and private parking spaces) in many cities in Germany. Other cities and countries will be joining soon. The cities in which you can currently use We Park are listed at https://www.volkswagen-we.com/de/Park/Staedte.html.

Smartphone: To use We Park, all you have to do is download the app and register. During the registration process, you will also need to log in with your Volkswagen ID.

Vehicle: To use We Park in the vehicle, a valid agreement must also be established concerning the use of the Volkswagen AG mobile online services (We Connect). You also need to have assigned the vehicle to your Volkswagen ID as primary user in We Connect. You then need to download We Park from the InCar shop in your infotainment system and log into We Park with your Volkswagen ID. To use We Park in your vehicle, you also need to download the We Park app in the download store for your smartphone, log in with your Volkswagen ID and complete the registration. We Park will then work in your car automatically.

Once you have logged in successfully, we will then automatically send you two free stickers. The sticker shows parking inspectors that you have bought an electronic parking ticket. As the sticker is mandatory in many cities, please attach it visibly to the right-hand passenger side of your vehicle’s windscreen.

If you already have a Volkswagen ID, you can use your existing access data to log into We Park.

The We Park sticker on your vehicle’s windscreen lets parking inspectors know that you have bought an electronic parking ticket. The parking inspectors can then use your registration number to check whether an active parking session is currently underway.

There is no contract obligation or period for We Park. You are free to end your use of the service at any time and delete your user account or separate it from your Volkswagen ID.

There may be a contract period for the We Connect licence.

Smartphone: You can view the Terms of Use and Privacy Policy for the We Park app at any time in the app in the menu option Site Notice & Terms of Use. They are also sent to you on registration as a PDF attachment to the confirmation email.

Vehicle: In the vehicle, you can find the Terms of Use and Privacy Policy for We Park in the menu of the We Park app at any time. They are also sent to you on registration as a PDF attachment to the confirmation email.

If you have further questions on We Park, you can consult the We Park Customer Interaction Center at any time by phone or email. 

You can contact the Customer Interaction Center directly via the We Park app on your smartphone in the Support menu option or write an email to wepark-support@volkswagen.de. If you would prefer to contact the Customer Interaction Center by phone, you can do this on 0800 40 888 00. If your provider does not support this number or you are abroad, you can use the following number: + 49 5363 9 22 33 00. Calling this number may incur charges which depend on your telephone service provider.

Prices and payment.

The app can be downloaded free of charge from your smartphone’s app store or the InCar shop in your infotainment system.

For each parking session, you will be invoiced by We Park for a fixed and/or flexible transaction fee plus VAT in addition to the parking charges. This will be charged together with the parking fees and billed to you once a month. In many cities, the transaction fees are set by the municipalities. This means, for instance, that you will pay six cents per transaction in Paderborn, no transaction fee in Leer, and 15% of the parking charge, but no less than 15 cents, in Berlin. The transaction fees may be adjusted by the municipalities.

The applicable transaction fees are shown separately in the We Park app before each parking session.

The reminder function and the sticker dispatch are free of charge.

We Park calculates the costs of your parking sessions and invoices you once a month via your indicated payment method.

You can currently pay by credit card (Visa or Mastercard) and PayPal. We are working towards offering additional payment methods.

We need your credit card details or a linked PayPal account to bill for the parking tickets you have bought.

You receive an email each month with your invoice from We Park. The email contains a transaction overview (parking charges) and your invoice (transaction fees including VAT) for all your parking sessions from the previous month. The parking charges are paid to the municipalities while We Park retains the transaction fee. The invoice is always sent at the same time as your indicated payment method is charged.

 

Smartphone: You will find your payments in the app on your smartphone under ‘Parking sessions’.

Vehicle: In the vehicle, you can find your payments in the parking history in the menu of the We Park app.

Smartphone: You can change your billing address under Addresses in the Profile menu option. You can find more information on changing your profile details under registration/my user account.

Vehicle: You can change your billing address in the settings under Login details by selecting the address field. You can find more information on changing your profile details under registration/my user account.

You received a parking violation ticket despite having a valid parking ticket? We’re sorry to hear that! To allow parking inspectors to check your vehicle for an electronic parking ticket, it is important that the sticker is visibly attached to the right-hand passenger side of your vehicle’s windscreen. If you have linked several vehicles to your account, it is also important that you always trigger the parking session for the right registration number. If you have paid attention to both and still received a parking violation ticket despite having a valid parking ticket, please take a screenshot of your parking history and send it by email to the relevant public regulatory office together with the reference number for the parking violation ticket with request to cease proceedings. Please note that in this context, by making a payment, you accept the parking violation ticket.

As the parking charges do not belong to us, we unfortunately cannot credit you for them. If you were unable to end the parking session due to a technical error, please contact the We Park Customer Interaction Center.

You can contact the Customer Interaction Center directly via the We Park app on your smartphone in the Support menu option or write an email to wepark-support@volkswagen.de. If you would prefer to contact the Customer Interaction Center by phone, you can do this on 0800 40 888 00. If your provider does not support this number or you are abroad, you can use the following number: + 49 5363 9 22 33 00. Calling this number may incur charges which depend on your telephone service provider.

If your new payment method is not accepted, please check your payment method details. If these match the details you entered and the payment method is still not accepted, please consult the We Park Customer Interaction Center.

You can contact the Customer Interaction Center directly via the We Park app on your smartphone in the Support menu option or write an email to wepark-support@volkswagen.de. If you would prefer to contact the Customer Interaction Center by phone, you can do this on 0800 40 888 00. If your provider does not support this number or you are abroad, you can use the following number: + 49 5363 9 22 33 00. Calling this number may incur charges which depend on your telephone service provider.

We’re sorry that an incorrect amount has been charged from your account. Please consult the We Park Consumer Interaction Center and supply them with the location, the date and time and the amount charged for the relevant parking session. The Customer Interaction Center can use this information to review your session.

You can contact the Customer Interaction Center directly via the We Park app on your smartphone in the Support menu option or write an email to wepark-support@volkswagen.de. If you would prefer to contact the Customer Interaction Center by phone, you can do this on 0800 40 888 00. If your provider does not support this number or you are abroad, you can use the following number: + 49 5363 9 22 33 00. Calling this number may incur charges which depend on your telephone service provider.

For each parking session, you will be invoiced by We Park for a fixed and/or flexible transaction fee plus VAT in addition to the parking charges. This will be charged together with the parking fees and billed to you monthly.

In most cities, the transaction fees are set by the municipalities. This means, for instance, that you will pay six cents per transaction in Paderborn, no transaction fee in Leer, and 15% of the parking charge, but no less than 15 cents, in Berlin. The transaction fees may be adjusted by the municipalities.

The applicable transaction fees are shown separately in the We Park app before each parking session.

The applicable transaction fees are shown separately in the We Park app before each parking session.

You can use the We Park invoice for your travel expense report. It is important that you supply the invoice in full, i.e. the overview of charges as well as the invoice where the VAT is shown.

If you have indicated PayPal as a payment method for We Park, you will receive an email from We Park and an email from PayPal once you have bought a parking ticket or ended a parking session.

We Park sends you a summary of your parking session. PayPal informs you that you have authorised a payment for the amount of your parking session to Volkswagen Payments S.A. The amount is only charged from your account when the order is processed by We Park. All your parking sessions are charged together once a month.

If you receive an email from PayPal informing you that your payment agreement with We Park has been cancelled, this may be because you have actively cancelled your payment agreement with We Park in PayPal or because you have not made any payments to We Park for more than 128 days. PayPal automatically cancels the payment agreement for you in this case.

To renew the payment agreement with We Park, you simply need to reconnect your PayPal account with We Park. To do this, simply select PayPal as the payment method in We Park again.

Vouchers/credit.

We Park offers vouchers for new and existing customers in certain periods as part of marketing promotions. To get a voucher, you need to keep your eyes open on social media.

The voucher can be used when using the We Park app to pay for parking tickets (and for parking charges and transaction fees plus taxes).

Smartphone: You can view your voucher at any time in the Redeem vouchers menu option.

Vehicle: You can use your voucher at any time in the Start Parking Screen by selecting the voucher field and pressing the + symbol.

Smartphone: You can find all voucher information in the overview in the Vouchers menu option. You must activate the voucher in the Vouchers menu option via Redeem for the voucher to appear in the voucher overview.

Vehicle: You can find all information on the voucher in the Start Parking Screen by selecting the voucher. You must have previously redeemed the voucher there for it to appear in the voucher overview.

Smartphone: You can find all voucher information in the overview in the Vouchers menu option. You must activate the voucher in the Vouchers menu option via Redeem for the voucher to appear in the voucher overview.

Vehicle: You can find all information on the voucher in the Start Parking Screen by selecting the voucher. You must have previously redeemed the voucher there for it to appear in the voucher overview.

Smartphone: You can find all voucher information in the overview in the Vouchers menu option. You must activate the voucher in the Vouchers menu option via Redeem for the voucher to appear in the voucher overview.

Vehicle: You can find all information on the voucher in the Start Parking Screen by selecting the voucher. You must have previously redeemed the voucher there for it to appear in the voucher overview.

No, you cannot currently choose whether you would like to use your voucher or not. If you have activated a valid voucher in your app, the voucher is automatically charged for the next parking session.

If you can't activate the voucher, you will receive an error message from We Park. Reasons why you are unable to activate the voucher code may include the terms and conditions of participation, validity or an error when entering the voucher code. You can find more details in the voucher’s terms and conditions of participation.

Parking.

Smartphone: To buy a parking ticket and start the parking session, you must select a parking zone by double clicking in the We Park app and starting the parking session via the parking meter. 

  • Start/ stop function: Start the parking session by swiping the P symbol right.
  • Prepaid function: buy the parking ticket by selecting the required parking duration and confirm by selecting ‘Buy ticket’.

Vehicle: To buy a parking ticket and start the parking session, you must swipe the P symbol in the Start Parking Screen in your We Park app in the vehicle for the parking zone shown in the infotainment system.

  • Start/stop function: Start the parking session by swiping the P symbol right with your finger. 
  • Prepaid function: Set the required parking duration by pressing in the parking meter on the left hand side. Then buy the parking ticket by swiping the P symbol right.

Please ensure that your We Park sticker is visibly attached to the right-hand passenger side of your vehicle’s windscreen for the attention of parking inspectors.

Whether you can trigger a parking session using the start/stop or prepaid function depends on what is supported by the cities and municipalities.

In some cities, you can choose between start/stop and prepaid. This is shown beneath the parking meter when starting a parking session as ‘Choose duration in advance’ or ‘Switch to start/stop’, so that you can switch to the other parking function. In cities where only one parking function is available, the relevant solution is preset without an option to change.

If your GPS satellite reception is activated, We Park automatically detects whether you are in a parking zone where charges apply in the cities where We Park is available. 

Smartphone: The parking zone is shown in the app as a blue area on the map. If your GPS satellite reception is deactivated, you must select your vehicle’s location manually. Please note that the GPS location for We Park on your smartphone is the location for your smartphone and not for your vehicle.

Vehicle: The parking zone is shown in the app in the infotainment system when starting a parking session in the parking zone details. You cannot currently change the parking zone manually in We Park in the vehicle. Please always ensure that the preselected parking zone actually matches the parking zone in which your vehicle is located.

Smartphone: You can tell the validity of your parking ticket from the red coloured parking zone icon of your parking zone. Valid parking sessions are also shown in the map screen below for information. 

Vehicle: You can tell that a parking ticket is valid if the parking meter in the We Park app is coloured green. The We Park app will also show you via ‘Parking session/parking ticket active’ that you have bought a valid parking ticket.

When buying a parking ticket, you must pay attention to the road traffic regulations and any special regulations which apply to your parking space. This includes, for instance, blocks, parking restrictions and residential parking areas. These are not shown in the app, so you need to look out for them. If you have forgotten your smartphone or cannot access the app, you are obliged to buy a parking ticket by another means.

Smartphone: You can view your parking sessions at any time in the Parking Sessions menu option.

Vehicle: In the vehicle, you can find your parking sessions in the parking history in the menu of the We Park app at any time.

The PIN is a transaction ID that acts as a unique identifier for a parking session. You can use the PIN if you need to get in contact with the city.

We Park can remind you of your current parking session.

Smartphone: With the reminder function, you can determine how much time should pass before you wish to receive information on a current parking session. We Park also informs you when your parking session ends automatically. This happens when the maximum parking duration for the relevant parking zone has been exceeded or the period in which charges apply has come to an end.

Vehicle: With your permission, We Park can automatically stop parking sessions in start/stop mode. When you activate automatic stopping of parking sessions, We Park stops the parking session for you once you leave the parking space. The parking session is stopped once you have travelled faster than 15 km/h and over 150 m. To take advantage of automatic starting and stopping of parking sessions, you need to have activated notifications. The We Park app in the vehicle only reminds you of your parking session under these conditions and for start/stop parking sessions.

‘End parking reminder’ is the reminder function for prepaid parking. Here you can set when you would like to be notified of your parking ticket’s expiry.

‘Start/stop reminder’ is the reminder function for start/stop parking. Here you can choose when you are reminded of your current parking session.

To make it easier for you to find your vehicle, We Park saves your last vehicle position on your smartphone and shows you with a red vehicle marking on the map overview. If you don't want We Park to show your last vehicle position, you can change this in the settings under ‘Save vehicle position’. You can save your vehicle position, your current position, or none at all.

No, the parking spaces do not belong to We Park. For questions regarding parking spaces, such as the applicable parking costs, please contact the local authorities.

With the prepaid function, you can start parking sessions outside the times when charges apply. Choose your preferred parking duration as usual. We Park recognises that you are outside the times when charges apply and automatically adapts the validity of your parking ticket to the time when charges apply to the parking zone again.

With the start/stop function, you cannot start parking sessions outside the times when charges apply.

If you can't start a parking session, it may be that you are not in a parking zone where charges apply or it is not currently a time when charges apply at your location. If this is not the case, you can consult the We Park Customer Interaction Center at any time by phone or email. 

You can contact the Customer Interaction Center directly via the We Park app on your smartphone in the Support menu option or write an email to wepark-support@volkswagen.de. If you would prefer to contact the Customer Interaction Center by phone, you can do this on 0800 40 888 00. If your provider does not support this number or you are abroad, you can use the following number: + 49 5363 9 22 33 00. Calling this number may incur charges which depend on your telephone service provider.

You can use another smartphone to log into the app and end the session or consult the Customer Interaction Center, which can manually end your parking session, by telephone at 0800 40 888 00. If your provider does not support this number or you are abroad, you can use the following number: + 49 5363 9 22 33 00. Calling this number may incur charges which depend on your telephone service provider.

You can use another smartphone to log into the app and end the session or consult the Customer Interaction Center, which can manually end your parking session, by telephone at 0800 40 888 00. If your provider does not support this number or you are abroad, you can use the following number: + 49 5363 9 22 33 00. Calling this number may incur charges which depend on your telephone service provider.

If your parking session does not start at the current time, please check the time zone settings on your smartphone. If this is not the source of the problem, you can consult the We Park Customer Interaction Center at any time by phone or email.

You can contact the Customer Interaction Center directly via the We Park app on your smartphone in the Support menu option or write an email to wepark-support@volkswagen.de. If you would prefer to contact the Customer Interaction Center by phone, you can do this on 0800 40 888 00. If your provider does not support this number or you are abroad, you can use the following number: + 49 5363 9 22 33 00. Calling this number may incur charges which depend on your telephone service provider.

The parking ticket starts when you confirm ‘Start parking’. In some cases, the data transfer may take a while and the time ticker is only shown after a slight delay. The time ticker will then show the time that has already passed.

With the prepaid function, you can start parking sessions outside the times when charges apply. Choose your preferred parking duration as usual. We Park recognises that you are outside the times when charges apply and automatically adapts the validity of your parking ticket to the time when charges apply to the parking zone again. If you begin a parking session in a period of time when charges apply, you must choose a parking duration which is long enough for your parking ticket to still be valid the following morning.

If you receive a reminder of your parking session even though you have not set one, this may be linked to your smartphone's settings. If We Park reminder notifications are activated in your smartphone's settings, you will be reminded of your parking session. You can change We Park notification settings in your smartphone's settings to stop receiving reminders. You will continue to receive active set reminders of your parking session even if you have changed the notification settings for We Park in your smartphone. The same applies to automatically triggered We Park reminders, such as those concerning the end of the period when charges apply.

To guarantee your safety and concentration while driving, the infotainment system buttons are inactive in We Park while you drive. To use We Park again, you need to be stationary or driving at less than 15 km/h.

We Park sticker.

The We Park sticker on your vehicle’s windscreen lets parking inspectors know that you have bought an electronic parking ticket. The parking inspectors can then use your registration number to check whether an active parking process is currently underway.

Rules on the obligation to apply a sticker vary in German cities. An obligation of this nature applies in most cities supported by We Park. You will automatically be sent two stickers on registration for ease of use.

Once you have successfully registered with We Park, you will automatically be sent two free stickers by post. If you don’t want to wait for them to arrive and would like to start parking straight away or if you simply need more stickers, you can also download the sticker at https://www.volkswagen-we.com/content/dam/microsites/de_we_brand/unterseite-park/vw_park_app_sticker_EN.pdf.

In most cities, the sticker must be visibly attached to the right-hand passenger side of your vehicle’s windscreen. You can check in which cities the sticker obligation applies on the We Park website at any time.

Technical questions.

Smartphone: For optimal use of We Park, the GPS should be activated on your smartphone. If you have not activated your smartphone’s GPS, you must select the parking zones for triggering a parking session yourself.

Vehicle: To use We Park vehicle integration, you need the ‘Discover Media’ (8.0 in) or the ‘Discover Pro’ (9.2 in) infotainment system for mobile online services MOD 3 with an active Internet connection.

We Park is currently available for Android and iOs.

We Park vehicle integration is only available in Volkswagen car models. To use We Park vehicle integration, you need the ‘Discover Media’ (8.0 in) or the ‘Discover Pro’ (9.2 in) infotainment system for mobile online services MOD 3 with an active Internet connection.

Smartphone: You can download the We Park app in the download store of a smartphone.

Vehicle: If you are the vehicle’s primary user in We Connect, you can download the We Park app in the We Connect shop or in the We Connect shop in your vehicle’s infotainment system.

Smartphone: Please ensure you have downloaded the latest update for the app. Alternatively, you should delete and reinstall the app to test whether it works again. If the problem persists, please contact the We Park Customer Interaction Center. 

Vehicle: Please ensure you have downloaded the latest update for the app. To do this, visit the InCar shop or the online shop. If the problem persists, please contact the We Park Customer Interaction Center. 

You can contact the Customer Interaction Center directly via the We Park app on your smartphone in the Support menu option or write an email to wepark-support@volkswagen.de. If you would prefer to contact the Customer Interaction Center by phone, you can do this on 0800 40 888 00. If your provider does not support this number or you are abroad, you can use the following number: + 49 5363 9 22 33 00. Calling this number may incur charges which depend on your telephone service provider.

If your user account is blocked, it has either been misused or there is a problem with the payment of your outstanding invoices.

If there is a problem with the payment of your outstanding invoices, you will be shown a precise error message in the app. Please check your payment method in that instance. You can update your payment details in the smartphone app in the menu in your profile under Payment method, or in the vehicle app in the settings under Login details. If your user account is still blocked once you have updated your payment details, contact our Customer Interaction Center.

You can contact the Customer Interaction Center directly via the We Park app on your smartphone in the Support menu option or write an email to wepark-support@volkswagen.de. If you would prefer to contact the Customer Interaction Center by phone, you can do this on 0800 40 888 00. If your provider does not support this number or you are abroad, you can use the following number: + 49 5363 9 22 33 00. Calling this number may incur charges which depend on your telephone service provider.

Smartphone: If you are not receiving any push notifications from We Park, please activate push notifications for the app in your smartphone’s settings.

Vehicle: If you are not receiving any push notifications from We Park for the starting and stopping of your parking session, activate notifications and switch on the notifications for automatic stopping.

If your smartphone or vehicle was stolen or you have lost your smartphone, please consult the We Park Customer Interaction Center immediately. They will block your access immediately. 

You can contact the Customer Interaction Center directly via the We Park app on your smartphone in the Support menu option or write an email to wepark-support@volkswagen.de. If you would prefer to contact the Customer Interaction Center by phone, you can do this on 0800 40 888 00. If your provider does not support this number or you are abroad, you can use the following number: + 49 5363 9 22 33 00. Calling this number may incur charges which depend on your telephone service provider.

There are currently issues with the server connection. Please try to log in again later. Remember to buy a parking ticket using another method if the app is not available!

If you use We Park on your smartphone as well as in your vehicle, the data on both applications synchronises. This means that you have a full overview of all parking sessions you have performed using your Volkswagen ID in both applications. You can also end parking sessions you have begun using your vehicle from the app on your smartphone, and vice versa.

Registration / My Account.

A Volkswagen ID is your very own key to the digital world of Volkswagen. It enables you to log in easily to Volkswagen services such as VW Connect, WePark and many more. The Volkswagen ID contains your personal data (telephone numbers, addresses etc.) and your account settings as well as, for example, apps linked to your Volkswagen ID.

You can manage your Volkswagen ID in the Volkswagen ID portal at https://vwid.vwgroup.io/landing-page. Alternatively you can also go to the profile management page for the relevant Volkswagen service.

You can manage your profile details in the Volkswagen ID portal at https://vwid.vwgroup.io/landing-page. Alternatively you can also go to the profile management page for the relevant Volkswagen service.

You can change your access data (email address and password) in the Volkswagen ID portal under https://vwid.vwgroup.io/landing-page or in the profile management area of the application. Please note that if you do so, the access data will be changed for all applications linked to your Volkswagen ID.

Smartphone: You can change your registration number at any time in the Profile menu option under Registration Numbers.

Vehicle: You can change your registration number in the settings under Login details in the menu option Registration Numbers.

Smartphone: You can change your payment details in We Park’s profile management under Payment Method.

Vehicle: You can currently only use the We Park smartphone app to change your payment details.

If you have forgotten your password, you can click on ‘Forgot password’ either in the Volkswagen ID portal at https://vwid.vwgroup.io/landing-page or on the login page of the application. Now you can enter your email address. In the email you receive, click on the link it contains. You are now redirected to a page on which you can reset your password.

Don’t forget – your password is valid for all the services connected to your Volkswagen ID.  That means that your password will change for all applications when you assign a new one.

If your access has not yet been activated, you may not have confirmed the activation link sent to you by email. If the link has already expired, your details will have been deleted for security reasons and we must ask you to register again. If you have not received the email, please check whether the email is in your junk mail folder. If you have not received an email, please register again.

If you enter your password incorrectly three times in a row, access to your user account will be automatically blocked for a short time for security reasons. The more frequently you type in the wrong password, the longer your user account is blocked for. After the account is unblocked, you can log in again with your password.

You can delete your Volkswagen ID user account at any time. You will find the option to delete your data and your entire user account in the Volkswagen ID portal at https://vwid.vwgroup.io/landing-page. Please note, however, that you will be deleted from all services linked to your Volkswagen ID after deleting your account.

If you no longer wish to use a particular service connected with the Volkswagen ID and to log out, you can do this at any time via the Volkswagen ID portal under https://vwid.vwgroup.io/landing-page.

We place great importance on protecting your private information when you use our website. That is why our Privacy Policy contains detailed information about the collection of anonymous and personal data. Until you provide your approval, the personal data collected on Volkswagen AG’s websites will be used only to process contracts and your requests. Only once you have provided your consent will your data be used for any further purpose, such as for advertising or market research or in order to help tailor online services from Volkswagen AG more closely to your needs.

You can view what data is stored about you for the services linked with your Volkswagen ID at any time in the profile portal at https://vwid.vwgroup.io/landing-page. You can create an archive in the ‘Privacy’ menu option.

The following browsers are supported and should allow optimum display of the portals/applications: 

  • Google Chrome 40+ for Windows or Mac
  • Internet Explorer 9+ for Windows or Mac
  • Firefox 35+ for Windows or Mac
  • Safari 7+ for Windows or Mac

You can link an unlimited number of vehicles to your We Park user account. However, you can only trigger a parking session for one registration number. When triggering your parking session, make sure you have chosen the correct registration number. You can add and manage registration numbers in the Registration Numbers menu option.

A registration number can be stored in an unlimited number of user accounts.

The way this is presented by your credit card provider may appear misleading. We Park does not charge the amount, but freezes it for a period of seven days to check your credit card.

Yes, you can use your Volkswagen ID for both We Park applications.

The app's Terms of Use and the Privacy Policy can be downloaded here as PDFs: 

Terms of Use | Privacy Policy | Conditions of Participation