Note about cookies

We use cookies (proprietary and third-party) to help you use our websites and to display advertisements in accordance with your browser settings. By continuing to use our web pages, you agree with the use of cookies. You can find more information about the use of cookies in our Cookie Policy.

Cookie Policy.

A cookie is a small data file that is stored on your terminal device and contains data such as your personal site settings and log-in information. This data file is generated and transmitted to you by the web server to which you have connected using your web browser. We in general set cookies to analyze user interest in our websites and help make them more user-friendly. You may in general access our websites without cookies as well. If you, however, wish to use the full functionality of our websites in the most user-friendly manner, you should accept the cookies that enable the use of certain functions or provide convenience features. The intended purpose of the cookies we use is shown in the list that follows.

By using our websites, you consent to the use of those cookies that your browser accepts based on your browser settings. The default setting on most browsers is to accept all cookies. You may, however, set your browser to notify you before cookies are accepted, to accept or reject only certain cookies, or to reject all cookies.

Please note that any changes you make to these settings only apply to the particular browser program in which you made them. If you use different browsers or different terminal devices, you have to change the settings for each browser and each device. You are furthermore able to delete cookies from your storage medium at any time. Please refer to your browser's Help function for information on how to change your cookie settings and delete cookies.

The most common types of cookies are explained below for your information.

1. Session Cookies

While you are using a website, a session cookie containing a session identifier is temporarily stored in your computer's memory, e.g. so that you do not need to log on again every time you change webpages. Session cookies are deleted when you log off or cease to be valid as soon as your session automatically expires. 

2. Permanent Cookies (Protocol Cookies)

A permanent or protocol cookie stores a file on your computer for the duration de-fined by the file's expiration date. These cookies enable websites to remember your information and settings the next time you visit them. This speeds up your access and makes it more convenient, for instance because you do not need to adjust your language setting for our portal every time. The cookie is automatically deleted once its expiration date is reached when you visit the website that generated the cookie. 

3. Third Party Cookies

Third party cookies stem from a provider who is not the operator of the website. They can be used to collect information for purposes of advertising, user-defined content, and web statistics. 

4. Flash Cookies

Pieces of data that are stored on your computer by a website are referred to as flash cookies if Adobe Flash is used to operate them. Flash cookies have no time limit. 

The following cookies are used on this website:

Name of the Cookie
 Purpose
 Storage Period
 Type of Cookie
pikas Piksel Cookie, identifies a unique session, used for analytics.
 Session Session-Cookie
pikau Piksel Cookie, identifies a unique user, used for analytics.
 1 Year
 Permanent or protocol cookie
pa-session Piksel Cookie, used to save a session for Piksel analytics purposes.
 1 Year
 Permanent or protocol cookie
pa-user Piksel Cookie, used to save the user ID for Piksel analytics purposes
 1 Year
 Permanent or protocol cookie
X-Mapping-gnlafph.piksel.com
 Secure Socket Layer (SSL) Tracker, identifies unique users.
 Session Secure-Cookie
C This cookie checks whether the user's browser supports cookies.
 60 Days
 Third party cookie
TPC This cookie checks whether the user's browser supports third party cookies.
 14 Days

 Third party cookie
uid This cookie contains the user ID.
 60 Days
 Third party cookie
cid Due to compatibility issues this cookie also contains the user ID.
 60 Days
 Third party cookie
UserID1 This cookie sets a unique and anonymous ID for the visitor of the website, The ID will be used to identify unique users across multiple sessions. Used for analytics.
 1 Year
 Third party cookie
OT_3539 Szimek Cookie that counts the events in which the user was exposed to a Versa-tag in one session.
 90 Days
 Third party cookie
OT_XXXX Szimek Cookie: XXX represents the event count for the users exposition to a Versa-tag in one session.
 90 Days
 Third party cookie
OT2 This Szimek Cookie collates the information of all Versa-tags the user was exposed to an the overall count of expsoitions.
 90 Days
 Third party cookie
U2 This Szimek Cookie contains a unique user ID.
 90 Days
 Third party cookie
smartSignalsUid_77447CA7-AB6B-4CAD-B6AC-EAAE97359715 This cookie contains a unique and anonymous user ID used for identifying the user across multiple sessions. Used for analytics and website optimization purposes.
 Unlimited
 Permanent or protocol cookie
cgndta This cookie contains information about the users exposure to an offsite campaign of Volkswagen (Retargeting).
 Unlimited
 Permanent or protocol cookie
s2_user This cookie sets a unique and anonymous ID for the visitor of the website.
 Unlimited
 Third party cookie
s2_srccmpgn This cookie contains information based on the contents of the website that have been personalized for the user.
 1 Month
 Permanent or protocol cookie
sd_nps_client This cookie is used to create random surveys used to optimize the website.
 Unlimited
 Permanent or protocol cookie
SMARTDIGITAL_ENSIGHTEN_PRIVACY_BANNER_VIEWED This cookie will be set after the user has closed the cookie notification banner.
 1 Year
 Permanent or protocol cookie
SMARTDIGITAL_ENSIGHTEN_PRIVACY_Functional and Performance Cookies This cookie will be set if the user has deactivated the category „functional and performance cookies“.
 1 Year
 Permanent or protocol cookie
SMARTDIGITAL_ENSIGHTEN_PRIVACY_Marketing Cookies This cookie will be set if the user has deactivated the category „marketing cookies“.
 1 Year
 Permanent or protocol cookie
OptTrackNotification This cookie is used to trigger the dsiplay of a confirmation dialouge regarding the settings for user tracking.
 1 Year
 Permanent or protocol cookie

Hello world.

Do you have questions, ideas, or feedback? Then give us a call. You can reach us Monday through Saturday from 9:00 a.m. to 6:00 p.m. at +49 (0) 800-WeSupport (+49 (0)800-937877678*). 

Or if you prefer, drop us a line by e-mail at support@we-vw.com.